Case Study Of Training

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It also influences: Originally, the belief was that one tool could do everything, but that often doesn’t reflect instances of informal or blended learning.

As a result, CAT now has several tools in their learning ecosystem to deliver different types of learning—including a You Tube app powered by Kaltura, an app for hosting purchased content, and an Inkling app for in-house content creation (see Image 3).

And, by implementing x API, CAT can gather and track learning analytics, allowing this strategy shift while also changing how the team designs and delivers e-learning and content packages.

For example, rather than delivering single instances of content that takes 45 minutes to complete, Mike and his team are now creating more impactful content that can be used more than once (see CAT & x API section).

CAT has 220 products in their product line, and the global dealer learning team previously used a strategy that was purely product focused.

The materials that learners received consisted of e-learning and ILT packages, but there was little opportunity to use the training to advance higher.

The digital route has become an integral part of CAT’s long-term learning strategy, including the use of the Experience API (x API).

In fact, the global dealer learning department’s mission statement focuses on building personalized, high-quality, on-demand learning experiences.

Analytics can help the L&D team achieve long-term learning program goals.

Data analysis can dictate what apps to use, what type of interface to design, and what videos to produce.


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