Problem Solving For Managers

This stage involves: detecting and recognising that there is a problem; identifying the nature of the problem; defining the problem.

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Some of these problems are obviously more severe or complex than others.Identifying a problem can be a difficult task in itself. What is the nature of the problem, are there in fact numerous problems? By spending some time defining the problem you will not only understand it more clearly yourself but be able to communicate its nature to others, which leads to the second phase.This stage involves: a period of observation, careful inspection, fact-finding and developing a clear picture of the problem.This stage may not be necessary for very simple problems but is essential for problems of a more complex nature.During this stage you will generate a range of possible courses of action, but with little attempt to evaluate them at this stage.Dealing with a customer complaint may be seen as a problem that needs to be solved, and it's almost certainly a good idea to do so.The employee dealing with the complaint should be asking what has caused the customer to complain in the first place, if the cause of the complaint can be eliminated then the problem is solved.It would be wonderful to have the ability to solve all problems efficiently and in a timely fashion without difficulty, unfortunately though there is no one way in which all problems can be solved.You will discover, as you read through our pages on problem solving, that the subject is complex.Our problem solving pages provide a simple and structured approach to problem solving.The approach referred to is generally designed for problem solving in an organisation or group context, but can also be easily adapted to work at an individual level at home or in education.