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I can’t speak for all businesses, obviously, but I do talk to and mentor many project managers and there are common threads across many teams – one of which is that we aren’t good at managing organisational knowledge.
You know ; brainstorming for lessons learned is exactly the same process.
Most lessons learned capture is, in my experience, carried out after a piece of work.
If your lessons learned log gives you a nugget of information you can use to fix this problem, then go ahead and discuss what you’ve found with the team.
I find that often this solves the problem straightaway.
there will be situations where you can derive something useful from the lessons learned log, but that it doesn’t quite solve the problem, and situations where there’s nothing helpful in there at all.
In those cases, you need to move on to other problem-solving techniques to fully resolve the issue you are having.In this article I’m going to show you how to expand your problem solving toolkit by using your lessons learned log to uncover potential solutions. When you first identify a problem, quickly scan through the lessons learned log and see if you’ve come across this issue before.While you are checking project documentation, you may as well review the risk and issue logs too, just in case something similar has come up in the past.She works with project managers who want to improve their skills and grow in their career, and entrepreneurs and small businesses to help them get more done.She also remembers her early career days and loves working with new project managers and those who want to make a career move into project management.Anton Spraul (author of the book “Think Like a Programmer: An Introduction to Creative Problem Solving”). Most hard problems are hard because you don’t understand them (hence why this is the first step). In programming, this means don’t start hacking straight away. If you’re stuck, you should reduce the problem to something simpler. It’ll only be a matter of time before you recognize that “this problem could easily be solved with .”How to practice? Chess puzzles, math problems, Sudoku, Go, Monopoly, video-games, cryptokitties, bla… Give your brain time to analyze the problem and process the information. Instead of the third-highest number, what about finding the highest overall? What about finding the largest of just three numbers? Reduce the problem to the point where you know how to solve it and write the solution. The difference is the best programmers/problem-solvers are more curious about bugs/errors than irritated. Lessons captured are not the same as lessons learned!If you want to truly benefit from what you’ve covered in the lessons learned session, please take action as a result of what you uncovered!Unfortunately, in many businesses, the BA skill set is sadly lacking.Experienced BAs are hard to come by and very valuable (so if you have the opportunity to have one on your team, grab it! So you are left with the alternative of facilitating the problem solving yourself, as the project manager.step-by-step process for solving problems.