Process improvement and effective problem solving strategies are two weaknesses of many companies. More importantly, how well they put to bed issues that have risen, so they do not come back. a cost that can be avoided, because this cost is a cost of poor quality!
Not using effective problem solving strategies to identify, contain and eliminate the root causes has a massive and detrimental impact on business performance and stability, and ultimately seriously jeopardises the business’ competitiveness and existence.
In business, errors are made; issues arise, so how do you know what problem to deal with amongst the mountain of problems that may exist. What problem strategies are there to help diagnose and eliminate the causes amongst the myriad of issues?
Too, many people perceived that customer satisfaction was also low. There were many symptoms and three of them seemed very important.
They were (in priority order): These symptoms were important to us and worthy of problem solving effort.