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Communication is a two-way process where an exchange of ideas, thoughts, and emotions takes place through verbal or nonverbal signals.
In nursing, communication is important because it determines the outcome of patient-nurse interactions.
Poorly managed conflicts lessen positive health outcomes, but effective conflict resolution makes relationships healthy, encourages self-esteem, autonomy, and self-efficacy among parties involved.
Here is an example of how a common conflict can be resolved in a positive and effective way: Every nurse knows how important medication compliance is, but if the nurse in the previous example had responded by complaining or chastising the patient, the conflict could have escalated.